Introduction
SkyConnect, the developer of this website, is committed to protecting the privacy of every visitor, client and partner who interacts with our digital services. This Privacy Policy explains, in clear and plain language, the kinds of personal information we collect, the reasons we collect it, the ways we use and safeguard it, and the choices you have about how your information is handled. We encourage you to read this policy carefully so that you understand our practices and your rights before you use our website or engage our services.
By accessing or using the SkyConnect website located at www.skyconnect.lat, or by otherwise providing information to us, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, please discontinue use of the website and contact us with any questions. This policy applies to all information collected through our website, through email and other written communications, and through the services we provide to our clients.
Who We Are
SkyConnect is operated by SKY CONNECT SERVICE LIMITED, a company registered in Hong Kong that provides computer systems design, systems integration and related professional services to organizations in the professional, scientific and technical services sector. Our registered address is Rm 1717-19, Tower A, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong Kong (HK).
For the purposes of data protection law, SKY CONNECT SERVICE LIMITED is the data controller responsible for the personal information described in this policy. When we refer to SkyConnect, we, us or our in this document, we are referring to SKY CONNECT SERVICE LIMITED and its personnel who provide services under the SkyConnect name.
You may reach our privacy team at any time by emailing help@skyconnect.lat or by writing to us at the address above. We respond to all privacy related inquiries and aim to acknowledge legitimate requests within a reasonable timeframe.
Scope of This Policy
This Privacy Policy applies to the personal information we collect in the course of operating our website, responding to inquiries, delivering systems design and integration services, and managing our client and vendor relationships. It covers information collected through forms on our website, email correspondence, telephone calls, and any other channel through which you choose to communicate with us.
This policy does not apply to information that is processed by our clients on their own systems and infrastructure. Where we act as a processor or service provider on behalf of a client, the privacy practices of that client govern the handling of the underlying data. In such cases we process personal information only in accordance with our written agreements and the documented instructions of the relevant client.
We may also maintain separate privacy notices for specific products, services, job applicants or business partners. Where such a notice exists, it supplements rather than replaces this policy, and the more specific notice will apply to the extent of any inconsistency.
Information We Collect
We collect several categories of information in order to operate our business and deliver our services effectively. The information we collect can be grouped into the following broad categories.
Contact and identification information
This includes your name, job title, company name, email address, telephone number, postal address and any other identifiers you choose to share with us when you submit an inquiry, request a proposal or correspond with our team.
Business and project information
When you engage us for systems design or integration work, we may collect information about your organization, your technical environment, your project requirements, and the systems and processes you wish us to evaluate or build. This may include descriptions of your infrastructure, timelines, budgets and the contact details of your technical staff.
Technical and usage information
As you navigate our website, we automatically collect certain technical information including your internet protocol address, browser type, device type, operating system, referring pages, pages visited, and the dates and times of your visits. This information is collected through server logs and, where applicable, cookies and similar technologies as described later in this policy.
Communication information
When you contact us by email, telephone or through our website, we retain a record of those communications, including the content of your message, the date of the correspondence, and our responses to you. This helps us provide continuity of service and resolve any issues you raise.
How We Collect Information
We collect personal information through a variety of methods, always with the aim of being transparent about what we gather and why. We collect information directly from you when you fill out a contact form, send us an email, speak with our team by telephone, or provide details during a sales or project conversation.
We also collect information automatically through the use of cookies, server logs and other tracking technologies when you interact with our website. This automatic collection helps us understand how visitors use the site, improve its performance and security, and deliver a better experience.
In some cases we receive information about you from third parties, such as business partners who refer you to us, public directories, or service providers that assist us in operating our business. When we receive information from these sources, we use it only for the purposes described in this policy and in accordance with applicable law.
How We Use Your Information
We use the information we collect for a range of legitimate business purposes. These purposes are designed to allow us to deliver our services, respond to you, and improve the quality of everything we do.
- To respond to inquiries, requests for proposals and other messages you send us.
- To deliver the systems design, integration and consulting services you have engaged us to provide.
- To manage our client relationships, including billing, invoicing and project coordination.
- To improve, maintain and secure our website and internal systems.
- To comply with legal, regulatory and contractual obligations that apply to our business.
- To send you relevant communications where you have consented or where we are otherwise permitted to do so.
- To analyze trends and usage patterns so that we can enhance the content and functionality of our services.
We do not use your personal information for any purpose that is incompatible with the reasons we collected it, and we do not sell your personal information to any third party. We also do not engage in automated decision-making that produces legal or similarly significant effects concerning you without appropriate safeguards.
Where we use information for a new purpose that is not already covered by this policy, we will either provide you with a revised notice explaining the new use or obtain your consent as required by applicable law.
Legal Bases for Processing
Where data protection law requires us to identify a legal basis for processing your personal information, we rely on one or more of the following grounds depending on the circumstances of the processing.
We process information on the basis of your consent where you have clearly given it, such as when you opt in to receive marketing communications. You may withdraw your consent at any time by contacting us, and withdrawal will not affect the lawfulness of processing carried out before withdrawal.
We process information where it is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into a contract. This includes processing needed to provide the services you have requested.
We process information where it is necessary for our legitimate business interests, such as maintaining and improving our website, securing our systems and managing our client relationships, provided that those interests are not overridden by your rights and freedoms. Finally, we process information where required to comply with a legal or regulatory obligation.
International Data Transfers
SkyConnect operates from Hong Kong and serves clients around the world. As a result, the personal information we collect may be transferred to and stored in countries other than the country in which you reside, including countries whose data protection laws may differ from those of your home jurisdiction.
Where we transfer personal information across borders, we take steps to ensure that appropriate safeguards are in place so that the information continues to receive an adequate level of protection. These safeguards may include standard contractual clauses, data processing agreements, or reliance on recognized adequacy decisions where available.
By using our website and providing information to us, you acknowledge that your information may be transferred, processed and stored in this manner.
Data Retention
We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, including the satisfaction of any legal, accounting or reporting requirements. The specific retention period depends on the nature of the information and the purpose for which we hold it.
When we no longer need personal information for a legitimate business purpose, and where no legal obligation requires us to keep it, we take reasonable steps to securely delete or anonymize it. In some cases we may retain information in an aggregated or de-identified form that cannot reasonably be used to identify you.
Data Security
We take the security of your personal information seriously and implement a combination of technical, administrative and physical safeguards designed to protect it against unauthorized access, alteration, disclosure or destruction. These measures include encryption in transit, access controls, network monitoring and regular review of our security practices.
We also restrict access to personal information to those employees, contractors and third parties who have a legitimate business need to access it. Those individuals are subject to confidentiality obligations and are trained on the handling of personal data.
While we strive to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of information transmitted to us, and you share information with us at your own risk. We encourage you to use caution when transmitting sensitive information online.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding the personal information we hold about you. These rights may include the right to access the information we hold, to request correction of inaccurate information, to request deletion of your information, to object to or restrict certain processing, and to request a copy of your information in a portable format.
You may also have the right to withdraw consent where we rely on consent as a legal basis, and the right to lodge a complaint with a supervisory authority if you believe your rights have been violated. To exercise any of these rights, please contact us using the details provided in this policy.
We will respond to verified requests within the timeframes required by applicable law and will not discriminate against you for exercising your rights. We may need to verify your identity before acting on a request to ensure the security of your information.
Privacy for Children
Our website and services are intended for business users and are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us and we will take steps to delete that information from our systems.
If we become aware that we have collected personal information from a child without appropriate parental consent, we will take prompt action to remove such information from our records in accordance with applicable law.
Third Party Links and Services
Our website may contain links to third party websites, plugins and applications that are not operated by us. Clicking on those links may allow third parties to collect or share information about you. We do not control these third party sites and are not responsible for their privacy practices.
We encourage you to review the privacy policy of every website you visit. This policy applies solely to information collected by SkyConnect through our own website and communications.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make material changes, we will update the policy on this page and, where appropriate, notify you through the website or by other means.
We encourage you to review this page periodically so that you remain informed about how we protect your information. The date of the most recent update is indicated at the bottom of this policy.
How to Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using the details below. We take privacy matters seriously and will endeavor to address your inquiry promptly.
Email: help@skyconnect.lat
Postal address: SKY CONNECT SERVICE LIMITED, Rm 1717-19, Tower A, Regent Centre, 63 Wo Yi Hop Road, Kwai Chung, Hong Kong (HK).
You may also reach us by telephone at +12763056812.